How can I contact DoorHush?
You can email us anytime at doorhush@outlook.com — our team is always happy to help. For quicker replies, you can also DM us on Instagram or TikTok.
Do you ship worldwide?
Yes, we offer free worldwide shipping, so anyone can enjoy a quieter home.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of purchase. After this time, your order may already be processed or shipped, but you can still return it for a full refund once received.
When will my order be processed?
Orders are processed within 1–3 business days and shipped the next day. During holidays or busy periods, processing may take slightly longer.
How long will it take to receive my order?
Shipping usually takes 7–14 business days, depending on your location. Some regions may take a bit longer due to customs or local carriers.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.
Will I be charged customs or taxes?
Our prices are tax-free. Depending on your country, local customs may charge import duties or taxes once your order arrives — these are set by local authorities and are the buyer’s responsibility.
How do I return an item?
Simply email us at doorhush@outlook.com with your order number. We’ll guide you through a quick and easy return process.
What if my item arrives damaged or incorrect?
If your cushion arrives damaged or incorrect, email us with your order number and a photo of the issue. We’ll send a replacement or issue a full refund right away.
When will I receive my refund?
Refunds are processed back to your original payment method within 7–10 business days after we receive the returned item.
Where do you ship from?
All orders are shipped from our fulfilment partners in Hong Kong and mainland China, depending on your location and stock availability.
What does my package include?
Each package includes: 3x DoorHush™ Peace Cushion
and everything you need to enjoy instant peace and quiet.
How does the cushion work?
It softens the impact between the door and the frame, absorbing the force of the latch so it closes smoothly and quietly every time.
Will it fit on all types of door handles?
Yes, it fits all standard handles. The elastic straps stretch easily to adjust to different shapes and sizes. If your handles are thinner, just double loop the straps and you’re good to go.
Can I still lock my door while using it?
If your door locks from the handle, it works perfectly. If it locks using the latch that goes into the wall, you’ll need to remove it before locking. Most people use it when they want to enter or leave a room quietly, not when locking the door.
Is it easy to install and remove?
Yes, super easy. Just slide the elastic straps over both handles — no tools, no setup, no fuss.
Can this help with children or babies in the house?
Absolutely. It’s one of the main reasons we created it. It keeps doors quiet so your little one can sleep soundly without being disturbed.
Will it actually make a big difference?
Definitely. You’ll notice it the first time you close the door — no clicks, no slams, just peace.